Return Polices
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.) Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
Parts and Accessories:
We will take back any part, accessory or clothing item within 30 days of purchase as long as they are unused with all packaging. Clearance items can not be returned. We cannot take parts and components back that have already been installed. (see defective items). We are unable to warranty products and services returned to other bike stores. We will stand behind every product that has a longer guarantee from the vendor.
Defective Items:
If your item is defective, we will do everything we can to get your item replaced through the manufacturer. In some cases we will need the original receipt, in others....a handshake. We love the suppliers we work with and those relationships come in handy. We will go to bat for you. Each product has it's own manufacturers warranty. Contact the store for each brands specific product warranty.
Automotive Bike Racks:
Automotive bike racks have a 14 day return period and are subject to examination by our staff.
Bikes:
Your first assignment when you buy a new bike is to fall in love with it. If you don't, you have 14 days to return it in new condition. Often times we find that it's an adjustment that can make your bike feel a lot better. Maybe consider having afitting done. After 14 days you have 1 year of free service. We will make any adjustments for you for the first year you own your bike. We do not cover damaged parts or issues caused by neglect. We will repair any flats you have for the first year you own your bike. Flat repair covers the cost of the tube and labor.
Skis and Snowboards:
Your first assignment when you buy a new ski or snowboard is to go skiing or snowboarding and how the new equipment does on the slope. You have 14 days to return it in new condition. Often times we find that it's a binding adjustment that can make your skiing faster or snowboard turns tighter.
Hitches and Licenses:
Hitches and licenses can not be returned for any reason.
Special Orders:
There are no returns on special orders items. Special order items are items that are not in our normal stock. We will warranty any defective special order items.
Service Work:
We work on just about every type of mechanical bike. If you think you have something weird, give us a call and let us figure out how we can help. We do have to draw the line at some e-bikes. If it's not a brand we are familiar with, we may refuse to work on it. Typically we'll be able to do the mechanical work but we will ask you to leave your battery at home. Some Lithium Ion batteries can be dangerous and we need to take precautions.
We want you to be happy with your bike. When we see service bikes come back to us we want to get it right.There are so many variables when dealing with those bizarre pops and clicks that sometimes we've fixed a "pop" and you wanted the "click" fixed. For that reason, we cover our service for 6 months from the date of repair. All replacements and warranty work is to be done at Spoke-N-Sport. We are unable to warranty products and services returned to other bike stores.
Payment:
Purchases can be made with cash, Visa, Mastercard, American Express, Discover, PayPal, Klarna and Synchrony. Billing address must match your shipping address.
Online Returns:
- Time :You have 30 days from purchase to request a refund.
- Method of Refund:Refund will be applied to the original form of payment.
- Product Condition: Product must be new with original packaging.
- Refund Contact Info: Contact us in-store, over the phone or by email for a refund. You can find store hours, address, email and phone number on ourstore details page.
- Charges: Customer is responsible for creating the shipping label and for any shipping costs related to the return.